Hard drive disappears when the computer resumes from sleep

Question: I have a Windows 7 x64 machine, which has 4 drives in it. ?One of the drives disappears when the computer resumes from sleep. ?It is consistently the same drive. ?It disappears from my computer, and if I go to the disk management console. ?If I reboot, then it reappears. ?Any ideas what might cause this and how I might fix it?

Edit 2:

Some more background. ?This machine used to have XP on it and I had no issues then, all drives worked ok, and machine could sleep/wake with no problems. ?This issue started when I upgraded to Windows7 x64, and only affects one drive… ?Sometimes if it only sleeps for a little while the drive is still there, but if it sleeps for 20 mins+ then it always disappears

Edit:

Its a SATA drive, connected to the via onboard controller.

Make and model of the motherboard from SIW:

Motherboard

Property ?ValueManufacturer ?http://www.abit.com.tw/Model ?F-I90HD (ATI RS600-SB600)Version ?1.0Serial Number ?North Bridge ?ATI Xpress 1250 (RS600) Revision 00South Bridge ?ATI SB600 Revision 00CPU Genuine Intel(R) CPU 2160 @ 1.80GHzCPU Socket ?Socket 775 LGASystem Slots ?3 PCIMemory Summary ?Maximum Capacity ?2048 MBytesMaximum Memory Module Size ?32 MBytesMemory Slots ?4Error Correction ?None

The disk information for the relevant disk from the storage devices node is:

Disk 1 ?

?Manufacturer ?MaxtorModel ?Maxtor 6V300F0Size ?300.0 GBFirmware Version ?VA111630Serial Number ?V60DA53GInterface ?Serial ATAStandard ?ATA/ATAPI-7 | ATA/ATAPI-7 T13 1532D version 0Transfer Mode (Current / Max) ?SATA-300 / SATA-300Features ?S.M.A.R.T., APM (Disabled), 48bit LBA, NCQ, AAMTemperature ?54 C (129 F)Drive Letter(s) ?D:Controller Buffer Size on Drive ?16384 KBRemovable ?NoCache Enabled (Read / Write) ?Yes / YesSMART Support ?YesAttribute Name ?Attribute Value Worst Value Threshold Value Raw DataSpin Up Time (03) ?187 184 063 000000006083Start/Stop Count (04) ?253 253 000 00000000050EReallocated Sector Count (05) ?253 253 063 000000000000Seek Error Rate (07) ?253 252 000 000000000000Seek Time Performance (08) ?246 233 187 0000000094FCPower On Hours Count (09) ?181 181 000 000000006297Spin Retry Count (0A) ?253 252 157 000000000000Calibration Retry Count (0B) ?253 252 223 000000000000Power Cycle Count (0C) ?252 252 000 0000000002F5[unknown] (BD) ?100 100 000 000000000000Airflow Temperature (BE) ?046 031 000 000036290036Emergency Retract Cycle Count (C0) ?253 253 000 000000000000Load/unload cycle count (C1) ?253 253 000 000000000000HDA Temperature (C2) ?053 253 000 000000000036ECC On The Fly Count (C3) ?253 251 000 0000000018ECReallocation event count (C4) ?253 253 000 000000000000Current pending sector count (C5) ?253 252 000 000000000000Off-line uncorrectable sector count (C6) ?134 134 000 000000000077Ultra ATA CRC Error Rate (C7) ?001 001 000 00000000397DMulti Zone Error Rate (C8) ?253 252 000 000000000000Off Track Errors (C9) ?253 252 000 000000000001Data Address Mark Errors (CA) ?253 251 000 000000000000ECC Errors (CB) ?253 252 180 000000000000Soft ECC Correction (CC) ?253 252 000 000000000000Thermal Asperity Rate (CD) ?253 252 000 000000000000Spin High Current (CF) ?253 252 000 000000000000Spin Buzz (D0) ?253 252 000 000000000000Vibration During Write (D2) ?253 252 000 000000000000Vibration During Read (D3) ?253 252 000 000000000000Shock During Write (D4) ?253 001 000 000000000000

and the information from the devices->disk drives node for the drive:

Property ?ValueDevice ID ?IDEDISKMAXTOR_6V300F0__________________________VA111630533DDAC6301.0.0Status ?0x0180200a StartedProblem 0x00000000 (0)Service diskCapabilities ?0x00000000Config Flags ?0x00000000Class ?DiskDriveManufacturer ?(Standard disk drives)Hardware IDs ?IDEDiskMaxtor_6V300F0__________________________VA111630 ?IDEMaxtor_6V300F0__________________________VA111630 ?IDEDiskMaxtor_6V300F0__________________________ ?Maxtor_6V300F0__________________________VA111630 ?GenDiskCompatible IDs ?GenDiskClass GUID ?{4d36e967-e325-11ce-bfc1-08002be10318}Location ?Channel 1, Target 0, Lun 0Enumerator name IDEDescription Disk driveFriendly name ?Maxtor 6V300F0 ATA DeviceDriver ?{4d36e967-e325-11ce-bfc1-08002be10318}001Physical Object Name ?DeviceIDEIdeDeviceP1T0L0-1UI number ?0x00000000Install State ?0x00000000Device Address ?0x00000000Device Configuration File ?disk.infInfPath disk.infInfSection ?disk_installInfSectionExt ?.NTProviderName ?MicrosoftDriverDateData ?00 80 8C A3 C5 94 C6 01DriverDate ?6-21-2006DriverVersion ?6.1.7600.16385MatchingDeviceId ?gendiskDriverDesc ?Disk driveClass ?DiskDriveClassDesc ?@%SystemRoot%System32StorProp.dll,-17000 ?Disk drivesIconPath ?%SystemRoot%System32imageres.dll,-32Installer32 StorProp.Dll,DiskClassInstallerNoInstallClass ?1SilentInstall ?1UpperFilters ?PartMgr

Answer: Been seeing this with a number of drives – 1TB satas – when resuming for s3 sleep.

Check to see if your drive supports s3 sleep mode:Please first check if your secondary drive support S3 in Windows 7:

Step 1:

Click the Start button, then in the “Start Search” box, type CMD but DO NOT press Enter yet.

In the list above, under “Programs” right-click on CMD that appears above and choose “Run as Administrator” and click “Continue”.

In the open window, type the following command and press Enter:

Powercfg /devicequery s3_supported

Step 2: Disable write caching on the secondary drive

Click the Start button, then in the “Start Search” box, type DEVMGMT.MSC but DO NOT press Enter yet.

Right click “Disk drivers/your secondary drive” ?and choose properties.

In Policies tab, uncheck the option “Enable write caching on the device”.

Some have fixed this by installing the Intel Matrix storage drivers

Others by forcing the drive from AHCI to IDE mode (bios setting)

Hard drive disappears when the computer resumes from sleep

Related Post

What are the Windows A: and B: drives used for?

Why is Google so much faster than a hard-drive search?

Is there still a reason to choose a 10,000 RPM hard drive over an SSD?